Morning, Sam. Morning, Ralph.

Lessons in Franchising Fast Casual for Modern Times. It's Pepper Lunch!

FEATURED EPISODE: 

In this episode of 'Morning Sam, Morning Ralph,' hosts Paul Molinari and Chad Horn welcome a special guest, Troy Hooper, an industry veteran with extensive franchising experience. Troy dives deep into his current role as CEO of Hot Palette America, where he oversees the Pepper Lunch brand in North America. He discusses leveraging technology for improved customer and franchisee experience, the importance of ingredient quality, and the innovative strategies that set Pepper Lunch apart. From implementing AI solutions to introducing groundbreaking, sustainable packaging, Troy shares his insights and the brand’s exciting future plans. Tune in to learn more about how Pepper Lunch is amping up the fast-casual dining experience and setting new standards in the franchising industry.

How You Can Help Support Restaurant Workers in Crisis.

FEATURED EPISODE: 

In this episode of 'Morning Sam, Morning Ralph,' hosts Paul and Chad interview Jill Chapman from https://COREgives.org. CORE is a nonprofit organization dedicated to providing financial relief to restaurant workers with families facing crises like health issues, injuries, or natural disasters. Jill discusses CORE's origins, mission, and unique challenges within the industry. She highlights the importance of providing financial support to restaurant employees, who often lack paid time off and healthcare. Chapman also shares inspiring stories of families CORE has helped, emphasizing the profound impact of their support. The discussion includes potential future initiatives, collaborative efforts with restaurant associations, and creative fundraising methods like 'Pour for CORE.' Tune in to learn more about this vital organization and how you can get involved.

Burger King NZ finds its Voice Using AI at the Drive Thru.

FEATURED EPISODE: 

In lucky episode 013 of 'Morning Sam, Morning Ralph', the podcast for restaurant technology professionals, hosts Chad and Paul talk with Stephen Brown, Head of Operations Excellence at Burger King NZ, about AI integration in their drive-thru service.

Known as "Patty," this AI system, conceived by Hi-Auto, takes orders with a personalized Kiwi accent and has positively impacted staff stress levels, customer service, and order accuracy.

Stephen shares their journey from conception to deployment, the benefits seen in both customer and employee engagement, and future expansion plans, including using AI for coaching within the restaurant. This initiative has not resulted in job losses but has enhanced operational efficiency and customer experience.