Imagine this: Restaurant Tech That Actually Fixes Turnover.
Everyone’s talking about AI, automation, and the next shiny tool that promises to “revolutionize” restaurant operations. But let’s be honest: the single biggest challenge in hospitality isn’t a tech gap — it’s a people gap. The real problem is turnover.
In hospitality, we don’t just serve food — we serve people. And if you can’t keep your team, you can’t keep your guests happy.
The Real Cost of a Revolving Door
Time is money in a restaurant. Every hour a new hire spends unprepared costs you guest satisfaction, revenue, and morale. The numbers are brutal:
-
QSR turnover: 130%+ annually
-
Full-service turnover: 75–100% annually
-
Cost per hourly replacement: $5,684–$6,000
-
For multi-unit brands, that can mean $85K+ a year in losses
And that’s before you factor in the hit to consistency and culture.
Why People Walk (Hint: It’s Not Just the Paycheck)
Sure, wages matter. But the bigger issue? People feel unsupported, unseen, and unsure of their path forward.
-
9 out of 10 restaurants have no formal training program.
-
Most rely on “shadow someone for a few shifts” or a binder that hasn’t been updated since last season.
-
When training lives only in the GM’s head, consistency collapses, managers burn out, and new hires start on uneven footing.
As one multi-unit operator told us:
“If someone quits on day 10, it wasn’t a hiring problem. It was a training problem.”
Shifty’s Human-Centered Fix
Shifty was built by restaurant people, for restaurant people. Founder Beth Hussey, an award-winning restaurateur with 20+ years in training, designed Shifty to make training consistent, scalable, and human — the way hospitality should be.
Here’s how Shifty helps restaurants keep their people:
-
Digitized, Centralized Training
One “source of truth” for all training materials, right on a team member’s phone. No more soggy binders. Pita Way calls Shifty their “Wikipedia for everything you need to succeed.”
-
Bite-Sized, Role-Specific Learning
Training that fits into the shift, not around it. Each role gets its own learning track so nobody’s stuck learning someone else’s job on Day 1.
-
Menu Knowledge & Sales Enablement
Dynamic menu tools for allergens, pairings, and upsells — building confident servers and boosting check averages.
-
Manager Tools that Save Time
Integrated scheduling, checklists, and engagement features cut out app-juggling. Pita Way saved 8 hours/week per manager.
-
A Better First Day
Personalized onboarding, team introductions, and a clear roadmap for success — plus an anonymous suggestion box to keep feedback flowing.
The result? Pita Way cut turnover from 73% to 52% in just 6 months and sped up training time by 40%.
Why It Works
AI can help run the back office, but it can’t smile at a guest, anticipate a need, or build team chemistry. Hospitality is a team sport — and teams don’t rise to the occasion, they fall to their training.
With the right structure, tools, and human focus, you can build a team that stays, delivers consistently, and keeps guests coming back.
Ready to Get Your Shift Together®?
Book a tour and see how Shifty can help you keep the team you’ve worked so hard to build.
