Why So Many Restaurant Tech Projects Fail

Let’s be honest: a lot of restaurant tech projects don’t deliver.

In fact, 70% of digital transformation projects fail, according to Boston Consulting Group. And in restaurants, the failure rate is even higher when it comes to core systems like POS, labor, inventory, or guest engagement.

→ BCG study

→ McKinsey conversation

After implementing and supporting over 200 of these rollouts, here’s what I’ll tell you: the problem isn’t the tech—it’s the fit.

Where the Failures Happen

I’ve seen beautifully built systems crash and burn once they hit the floor.

Why? Because no one stopped to ask if the system actually works with the way the restaurant operates. That moment where the shift schedule hits the API, or the POS spits out data no one can use, or a new product feature is “live” but no one trained the ops team—that’s where projects fall apart.

And now we’re layering AI on top of that?

Let’s be clear: AI won’t save a broken system. It will just make the mess move faster.

AI Is Only as Good as the Stack Underneath It

Everyone’s racing to “do something with AI.” But here’s what we’re seeing on the ground: early AI pilots are stalling out—not because of the AI itself, but because the systems they’re built on aren’t ready.

• POS data is inconsistent
• Payroll systems don’t sync with labor tools
• Operators don’t trust the dashboards
• No one mapped the actual workflows the AI is supposed to improve

What We Do About It: The Systems Readiness Audit

That’s why I created the Systems Readiness Audit. It’s a structured way to make sure your tech—and your ops—are aligned before you roll out a new system or launch into AI.

Here’s how we do it:

1. Product & AI Advisory

We start by getting clear on what you’re building and why. We help vendors and brands define the right use cases, design the right workflows, and pressure-test the product against real-world operations.

2. Integration Strategy

Next, we dig into the wiring. We make sure your POS, labor, payroll, and analytics platforms are actually speaking to each other—and that your data flows reflect how work really gets done.

3. Operational Optimization

With the right systems in place, we focus on making them deliver. That means refining cost models, automating high-friction tasks, and redesigning processes to actually use the tech you’re paying for.

4. Project Management & Support

This is what makes it all stick. We run the playbook, manage the rollout, and coordinate between teams to make sure the vision turns into execution—and delivers the ROI you’re counting on.

The Bottom Line:

• If your systems aren’t ready, your tech won’t land.
• If your data’s a mess, your AI won’t work.
• And if your team isn’t aligned, your investment won’t pay off.

The Systems Readiness Audit is how we fix that, before it becomes a six-figure mistake.

👉 Let’s talk.  If you’re rolling out something big or if something already rolled off track, book a call and let’s dig in.