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Don't Be Hangry! How Capacity Management is Making Food Delivery Faster and Fresher

curbit order throttling

This is a story about how an auspicious restaurant tech called "Order Throttling" is making food delivery faster, fresher, and more efficient. And, satisfying hangry customers along the way.

Food delivery has become an undeniable staple in our lives. Over half of us consider it a regular part of our day, but that doesn't mean there isn't room for improvement. According to the National Restaurant Association, nearly 40% of consumers are hungry (pun intended) for new technologies that can streamline the process and get delicious food to their doorsteps even quicker.

This is where Curbit delivery tech comes in. Here's a look at two exciting advancements that Curbit developed to speed and scale the restaurant capacity management and food delivery experience:

Dynamic Order Throttling: Your Kitchen's Personalized Air Traffic Controller

Imagine your kitchen as a busy airport. Orders are flooding in, and your staff is working tirelessly to get food out the door. Dynamic Order Throttling acts like an air traffic controller, ensuring a smooth flow and preventing delays.  

Here's how it works:

  • Predictive Ticketing: This system uses historical data and real-time insights to predict how long it will take to prepare each order, down to the minute.
  • AI-powered Adjustments: Based on these predictions, the system dynamically adjusts the flow of incoming orders. This prevents your kitchen from getting overloaded and ensures food is prepared fresh and fast.
  • The Benefits: The result? Increased kitchen efficiency, fresher food deliveries, and happier customers. Dynamic Order Throttling keeps your kitchen running smoothly, reduces stress on your staff, and ultimately leads to a better overall capacity experience for everyone.
Kitchen Capacity Management: Unleashing the Power of Data

Data is king and in the food delivery business there's no exception for data-driven decision making. Kitchen Intelligence takes a deep dive into your operation's data to identify areas for improvement and optimize performance.

Here's what Kitchen Intelligence can do:

  • Real-time Performance Monitoring: Gain real-time insights into order performance across all your locations. This allows you to identify any issues that might be causing delays or impacting customer satisfaction.
  • Data-Driven Decisions: Kitchen Intelligence uses advanced statistical analysis to pinpoint bottlenecks and areas for improvement. This empowers you to make data-driven decisions that fine-tune your operations and product execution.
  • Enhanced Efficiency: By identifying roadblocks and assessing kitchen efficiency, Kitchen Intelligence helps you achieve maximum throughput. This translates to faster order fulfillment times and a smoother overall experience.

smashburger and appThe Smashburger Success Story

Let's see how Dynamic Order Throttling and Kitchen Intelligence transformed the experience at Smashburger, a popular burger chain. Smashburger faced challenges like inconsistent speed of service, inaccurate wait times, and a lack of order throttling during peak hours. These issues negatively impacted the customer experience and loyalty.


Could Curbit's Kitchen Intelligence create a better experience for Smashburger's guests?


Using Curbit's AI platform, Smashburger significantly improved their operations and guest experience within 90 days, as measured by A/B testing:

  • 22% Increase Repeat Visits: This demonstrates the power of a more personalized and efficient experience on customer loyalty.
  • 84% Reduction in Time to Pickup (TTP): Reduced food dwell times likely led to fewer orders needing to be remade due to quality loss.
  • 48% Improvement in Guest Sentiment Polarity: Based on post-order surveys, guests were significantly more satisfied with their experience.
  • 11% Increase in Google Review Ratings: This directly correlates to the improved guest experience.

Smashburger serves as a real-world example of how Curbit's technology can benefit restaurants. By implementing Kitchen Intelligence, Smashburger was able to significantly improve their customer experience and loyalty.


Food Delivery Needs Help.

Dynamic Order Throttling and Kitchen Intelligence are just two examples of how Curbit's technology is transforming the food delivery landscape. By embracing these innovations, smarter restaurants can streamline their operations, deliver fresher food faster, and keep their customers happy. So next time you order delivery, keep in mind there's an unseen tech that can work behind the scenes to ensure a delicious and efficient experience. Don't be hangry. 

Want to learn more about Curbit? Reach out to them here: